Extracting Entities of Interest from Comparative Product Reviews

Jatin Arora, Sumit Agrawal, Pawan Goyal, Sayan Pathak

2023-10-31Conference on Information and Knowledge Management (CIKM) 2017 11Semantic Role Labeling

Abstract

This paper presents a deep learning based approach to extract product comparison information out of user reviews on various e-commerce websites. Any comparative product review has three major entities of information: the names of the products being compared, the user opinion (predicate) and the feature or aspect under comparison. All these informing entities are dependent on each other and bound by the rules of the language, in the review. We observe that their inter-dependencies can be captured well using LSTMs. We evaluate our system on existing manually labeled datasets and observe out-performance over the existing Semantic Role Labeling (SRL) framework popular for this task.

Results

TaskDatasetMetricValueModel
Semantic Role LabelingProduct Reviews 2017F1 score50.4Bidirectional-LSTM
Semantic Role LabelingProduct Reviews 2017F1 score6.5Semantic Role Labeling (SRL)

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