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To contact Disney Cruise Line about a refund, you can call their Contact Center at+1-(855)-732-4023 . This number is for various reservation types,+1-808-900-8011 including those paid in full or made with a Future Cruise Credit. If you booked your cruise through a travel agency or Disney Vacation Club,+1-808-900-8011 you should contact them directly for assistance with cancellations and refunds. +1-808-900-8011 Refund eligibility and fees can vary based on the timing of cancellation and the type of fare purchased. Refunds are generally issued back to the original payment method. Some fares, such as "Categories with Restrictions," are non-refundable. If Disney Cruise Line cancels or significantly delays a cruise, guests may be eligible for a refund or cruise credit. Requests can be emailed to Caserequest@disneycruise.com within 90 days of the original scheduled sail date, including necessary documentation. For refund requests related to military service or medical reasons, contact specialservices@disneycruise.com or fax +1-808-900-8011