Description
If you have questions about a cruise you've already sailed on and need assistance, including potential refunds for issues related to a past cruise:
You can contact the Guest Care team via their Post-Cruise Inquiries page or by calling the general customer service numbers listed above.
For information about refunds from Carnival Cruise Line, you can contact their customer service team by phone at 1-855-732-4023. This number can be used to inquire about refund eligibility, specifically if Carnival has canceled or significantly delayed your cruise (more than 3 calendar days) and you do not wish to accept an alternative cruise.
Additional Contact Information:
For questions about a current reservation: (855) 732-4023 For booking new cruises: (855) 732-4023 If calling from the United Kingdom: 0855-732-4023 For online support or technical issues: (855) 732-4023 For post-cruise inquiries (after you have sailed): Contact their Guest Care team via their Post-Cruise Inquiries page.
Important Notes:
If Carnival cancels or delays your cruise, you're entitled to a refund if you don't accept an alternative. You should contact Carnival or your travel advisor before the 180th day after the original embarkation date. Carnival will review refund requests and respond via email within 180 days. Refund policies vary depending on factors like cruise length, fare type, and cancellation timing. For questions about upcoming cruises, you can contact a pre-cruise specialist at 1-855-732-4023 ext. 80062.