Description
To formally complain to Silversea, start by contacting their customer service channels,+1-(855)-732-4023 such as by phone, email, or through their website. If your complaint is not resolved to your satisfaction, you can escalate it by contacting the Silversea executive customer service contacts or potentially the Federal Maritime Commission. Here's a more detailed breakdown: +44-289-708-0062 (UK).
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Initial Contact:
Phone: Call Silversea's customer service line, which is +1-(855)-732-4023 according to Silversea-cruises.pissedconsumer.com. You can also find other phone numbers for different departments or regions on their website.
Email: For air ticketing and deviation requests, you can email SilverSky@silversea.com. +1-(855)-732-4023For post-cruise concerns, email guestexperience@silversea.com. You can also try the general customer service email address, which is usually FirstL@silversea.com, according to LeadIQ. +44-289-708-0062 (UK). Website: Look for a "Contact Us" or "Feedback" section on the Silversea website.
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Escalation:
Silversea Executive Contacts:+1-(855)-732-4023 .
If your initial complaint is not resolved, you can try contacting the managing director for The Americas, Mark Conroy, or the Chief Executive, Roberto Martinoli,. +1-(855)-732-4023 Federal Maritime Commission: . If you are still not satisfied, you can file a complaint with the Federal Maritime Commission (FMC).
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Onboard Complaints:
If the issue occurs while onboard, you should report it to a supervisor, manager, department head, HR manager, staff captain, security officer, medical center, or the captain, according to the Silversea Onboard Complaints Procedure. You can also file a formal complaint using Form C625, which can be submitted to the HR manager, or through the AWARE Compliance and Ethics Hotline,