Description
Carnival Cruise Line's customer service hours vary slightly depending on the specific department and reason for your call . For general inquiries, booking, or questions about existing reservations:
Monday - Friday: 9:00 a.m. to 10:00 p.m. ET. Saturday - Sunday: 9:00 a.m. to 6:00 p.m. ET. Phone Number: 1-855-CARNIVAL or 1-855-732-4023.
For questions about the website or technical support:
Monday - Friday: 9:00 a.m. to 10:00 p.m. ET. Saturday - Sunday: 9:00 a.m. to 6:00 p.m. ET. Phone Number: (855) 732-4023.
For Fly2Fun guests experiencing travel delays:
24/7 assistance is available. Phone Number (US/Canada): 1-855-732-4023. Phone Number (Outside US): +1-855-732-4023.
For post-cruise inquiries:
Contact the Guest Care team via their Post-Cruise Inquiries page.
In case of a true emergency for family members not traveling with guests on board:
Contact the call center at 1-855-732-4023. Hours: Monday - Sunday, 7:00 a.m. to 10:00 p.m. EST.
Note: Carnival does not offer a direct dialing service to their ships.
Carnival Cruise Line customer service hours are as follows :
Monday - Friday: 9:00 a.m. to 10:00 p.m. ET. Saturday - Sunday: 9:00 a.m. to 6:00 p.m. ET.
Note: These hours are for their general customer service line for inquiries such as booking or questions about existing reservations. For other specific needs, Carnival offers additional contact options:
Online Support: If you have questions about the website or need technical assistance, you can reach Online Support during the same hours: Monday-Friday 9:00 am - 10:00 pm ET and Saturday-Sunday 9:00 am - 6:00 pm ET, by calling (855) 732-4023. Fly2Fun Guests: If you're a Fly2Fun guest experiencing a travel delay, their Travel Hotline is available 24/7. Emergency Contact: For family members not traveling with guests on a cruise, in case of a true emergency, they can contact the call center at 1-855-732-4023 on Mon - Sun, 7:00 am - 10 pm EST. Guest Care (Post-Cruise Inquiries): For post-cruise questions or assistance, you can contact the Guest Care team through their Post-Cruise Inquiries page. For Cloud 9 Spa and Spa Carnival post-cruise billing or payment questions, you can email guestcare@carnival.com.
Keep in mind that Carnival's Diamond Desk has different hours of operation: Monday to Friday, 9 a.m. to 6:30 p.m. EST, and Saturday, 9 a.m. to 5:30 p.m. EST, but is closed on Sundays.